At Mocko, our pet safety and grooming gloves are made to be reliable and easy to use, and we want every customer to feel good about their purchase. If something’s not working out, we’ve kept our return process simple and hassle-free.

1. Return Window


You have 30 days from the date your order is delivered to start a return. After this period, we’re no longer able to process a refund or exchange.

2. What Qualifies for a Return


For a return to be approved, the item must be:

  • Unused and in original condition
  • In its original packaging
  • Complete with all tags and accessories included
  • Accompanied by your proof of purchase or order confirmation

Items that don’t meet these requirements may not qualify for a return.

3. Return Shipping Costs


Return shipping is covered by the customer, whether the item is defective or you’ve had a change of mind. Shipping fees aren’t refundable in either situation.

4. Restocking Fees


There’s no restocking fee on returns with us.

5. How to Start a Return


Here’s the process:

Step 1 — Contact Us


Email us at support@mocko.shop with your order number, the reason for the return, and photos if the item arrived damaged or faulty.

Step 2 — Wait for Instructions


Our team will look over your request and respond within 24 hours with the next steps.

Step 3 — Ship It Back


Pack the item carefully in its original packaging and send it to:
290 W 4th St, New York, NY 10014, USA

6. Refunds


After we receive and check your returned item, we’ll confirm whether it’s approved. Approved refunds go back to your original payment method and are usually processed within 7 business days of receiving the item.

7. Exchanges


Want a different size or style? The fastest way is to return the original item and place a new order once your return is approved.

8. Items Not Eligible for Return


A couple of exceptions to our return policy:

  • Personalized or custom items
  • Items marked final sale at checkout

Your Responsibilities


To help your return go smoothly, please:

  • Request your return within the 30-day window
  • Send the item back unused and in original packaging
  • Include tags, accessories, and proof of purchase
  • Cover the cost of return shipping

Returns that don’t meet these conditions may not be approved.

Need Help?


Reach out anytime at support@mocko.shop.

  • Business Name: Mocko
  • Business Hours: Monday to Friday, 9:00 AM – 5:00 PM
  • Customer Support: Email, response within 24 hours
  • Phone: +1 (201) 618-2122
  • Email: support@mocko.shop
  • Address: 290 W 4th St, New York, NY 10014, USA