Have questions about shopping with us? Here are the ones we hear most often. Still need help? Reach out through our Contact page or email us anytime.

1: What does Mocko sell?


We specialize in pet safety and grooming gloves, designed to make handling and caring for your pets easier and safer.

2: How long will my order take to arrive?


Here’s our full delivery timeline:

  • Order cutoff: 5:00 PM EST
  • Processing time: 1–2 business days (Mon–Fri)
  • Shipping time: 4–6 business days (Mon–Fri)
  • Total estimated delivery: 5–8 business days

3: Do you charge for shipping?


No — every order within the United States ships free, with no hidden checkout fees.

4: Where is Mocko based, and where do you ship?


We’re based at 290 W 4th St, New York, NY 10014, USA, and we currently ship exclusively within the United States.

5: Can I cancel or change my order after placing it?


Yes — you have 24 hours from the time you place your order to request a cancellation. Just email support@mocko.shop right away and our team will take care of it.

6: What’s your return policy?


We offer a 30-day return window from the date of delivery. If you’re returning something due to a change of mind, return shipping is on you. To qualify, items need to be unused and in their original condition.

7: Do you charge a restocking fee?


No — all eligible returns come with zero restocking fees.

8: When will I get my refund?


Once we’ve received and inspected your return, refunds are typically processed within 7 business days and issued in US Dollars.

9: Can I track my order?


Yes — as soon as your order ships, you’ll get a tracking number by email so you can follow its progress.

10: What payment methods do you accept?


We accept Visa, Mastercard, American Express, Discover, JCB, and Diners Club.

11: How do I get in touch with support?


Email us at support@mocko.shop. We respond to all inquiries within 24 hours during business days.

  • Business Name: Mocko
  • Business Hours: Monday to Friday, 9:00 AM – 5:00 PM
  • Customer Support: Email, response within 24 hours
  • Phone: +1 (201) 618-2122
  • Email: support@mocko.shop
  • Address: 290 W 4th St, New York, NY 10014, USA