At Mocko, making sure your order gets to you safely and on time matters to us. Here’s a full rundown of how our shipping works.
Where We Ship
Right now, we only ship within the United States. We’re unable to process orders for delivery outside the US at this time.
Shipping Costs
Every order shipped within the US is free — no hidden charges, no minimum spend needed.
How Long Delivery Takes
Your order moves through two stages before it lands at your door:
Processing Time
Orders are packed and prepped within 1–2 business days (Monday through Friday). Our daily cutoff for same-day processing is 5:00 PM EST — orders placed after that, or on a weekend or holiday, are processed the next business day.
Transit Time
Once your order ships, delivery takes 4–6 business days via FedEx, UPS, or USPS.
Put together, you can expect your order within 5–8 business days from the time it’s placed.
Tracking Your Order
Every order includes tracking. Once your package ships — usually within 1–2 business days — you’ll receive an email with your tracking number so you can follow its progress.
Duties and Taxes
Because we ship only within the US, there are no extra duties or import taxes to factor in. Whatever price you see at checkout is what you pay.
If Your Package Is Delayed
If your order is taking noticeably longer than our estimated window, get in touch with our support team at support@mocko.shop. We’ll reach out to the carrier directly to locate your package and get it moving.
Contact Us
Got questions about shipping or your order status? We’re here to help.
- Business Name: Mocko
- Business Hours: Monday to Friday, 9:00 AM – 5:00 PM
- Customer Support: Email, response within 24 hours
- Phone: +1 (201) 618-2122
- Email: support@mocko.shop
- Address: 290 W 4th St, New York, NY 10014, USA